Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a bikabet account — from how deposits via DANA, OVO, and GoPay are handled to how access is determined by local law and eligible regions.

Account eligibility by regionDANA, OVO, GoPay deposit rulesWithdrawal verification stepsAccount suspension conditionsContact us to raise a dispute
bikabet Terms That Cover How Your Account Works
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear or you want to raise a concern about how they apply to your account, we have direct contact paths available. Use the channel that suits the urgency — live chat for quick questions, email when you need a written record, and the account help portal for wallet or verification issues tied to DANA, OVO, or GoPay transactions.

Live Chat Support Use live chat inside your account dashboard for fast answers about specific term clauses, account status, or wallet deposit conditions. Available during active support hours.
Email for Formal Queries Send a written query to our support email when you need a documented response — especially for disputes, account suspension appeals, or questions about verification requirements.
Account Help Portal Log in and navigate to Account Help for self-service answers about wallet rules, OVO or GoPay transfer conditions, and how identity verification applies to your account.
HOW WE HANDLE THIS

Account Security and Policy Handling

We apply consistent account-level rules so you know exactly what to expect from us — on data, security, and how we manage disputes tied to these terms. Every step here is practical, not just policy language.

Data We Hold

We store the account data you provide at registration — name, contact details, and linked wallet information for DANA, OVO, or GoPay. We do not sell this to third parties.

Account Security Practice

Your account is protected by password and OTP verification. We recommend you never share your login or OTP with anyone — including anyone claiming to represent bikabet support.

Data Retention Period

Account and transaction records are retained for as long as required by applicable regulations in your region. You can request a summary of your stored data through the account help portal.

Requesting Changes or Corrections

If your registered details change — wallet number, contact email, or verification documents — submit an update request through live chat or email so we can apply it to your account record.

Common Questions About These Terms

These are the questions we see most often about account terms, eligibility, and what happens when something goes wrong. If your question is not here, contact us directly.

Access and eligibility depend on whether use is permitted under local law in your region. The same core account rules apply to all accounts, but regional access may vary.

No. Each wallet and each individual may hold only one account. Duplicate accounts are a breach of these terms and may result in both accounts being suspended pending review.

We notify registered accounts before any update takes effect. Continuing to use your account after the notified date means you accept the updated version of the terms.

Contact us via live chat or email with your transaction reference and the date it occurred. We review all disputes against account records and the relevant wallet provider's transaction log.

Accounts may be suspended immediately if there is evidence of fraud, duplicate accounts, or a serious breach of these terms. We will notify you by email and explain the reason and next steps.

Log in and use the Account Help portal to submit a data access request. We will respond within the timeframe required by applicable regulations in your eligible region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.