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How bikabet Handles Your Personal Data

Your account data, payment details and browsing behaviour on bikabet are collected and used only as described in this policy — nothing more.

No data sold to third partiesDANA, OVO, GoPay transactions coveredAccount data access on requestIndonesia-region context applies
bikabet How bikabet Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Reach our support team directly through the live chat window in your account dashboard to submit a data access or correction request.
Email Support Send your privacy request to our support email address listed in your account settings. Include your registered phone number for faster verification.
Account Settings Some data preferences — including communication opt-outs and cookie choices — can be managed directly inside your account settings without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.
Account Security Your account is protected by OTP verification at login. We do not store raw passwords; credentials are hashed and never visible to our support team during any interaction.
Data Retention Active account data is held for the life of your account. After closure, identity records are kept only as long as applicable rules in eligible regions require, then deleted.
Who to Contact For data deletion, export requests or questions about how your DANA, OVO or GoPay transaction records are stored, contact our support team through live chat or email.

Common Questions About Your Data on bikabet

These are the questions we hear most often about how your personal data is managed. If your question is not answered here, use the live chat or email path described in the contact section above.

We collect your name, phone number, email address and the payment method you register, such as DANA, OVO or GoPay. Device and session data are also recorded automatically at login.

We do not sell your data. We share only what is needed to process your transactions — for example, a payment reference sent to DANA, OVO or GoPay — and nothing beyond that.

Submit a request through live chat or our support email. Include your registered phone number so we can verify your identity before releasing or updating any account details.

Yes. You can request deletion through our support channel. Some records may be retained for the period required under applicable rules before being permanently removed.

We receive only an encrypted transaction reference from those providers. Your full wallet credentials stay within DANA, OVO or GoPay and are never stored on our systems.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can adjust or block cookies at any time through your browser settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.