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Our Terms, Your Rights, Clear Conditions

bikabet operates under a defined set of legal terms that govern how you use this platform — covering your account, transactions through DANA, OVO or GoPay, and the data we hold.

Account TermsPrivacy & DataDANA, OVO, GoPay UsageJurisdiction ConditionsPolicy Contact
bikabet Our Terms, Your Rights, Clear Conditions
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how these terms apply to your account, or you want to make a formal request about your data, we have direct contact paths available. Use the channel that fits your situation — account issues and data requests each have their own route.

Live Chat Support Reach our team through the live chat window in your account dashboard for policy questions, account condition queries or transaction dispute reporting.
Email Policy Contact Send formal data requests or written legal queries to our policy contact address. We respond to data access and deletion requests in writing.
Account Help Centre The Help Centre in your account settings covers common legal questions about wallet verification, GoPay and DANA transaction terms, and account closure rights.
HOW WE HANDLE THIS

Data, Security and Account Integrity

We apply concrete practices to keep your account and its data in good shape. These are not abstract promises — each point below reflects something we actually do when you transact, log in or contact us.

Data We Collect and Why

We collect account registration details, payment method identifiers for DANA, OVO and GoPay, and session logs. Nothing beyond what's needed to run your account and process payments.

Cookie and Session Handling

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these from your browser; it will reset your session but not your account data.

Account Security Practices

Login uses an OTP step sent to your registered mobile number. If you notice activity you did not authorise, contact support immediately — we can lock the account within the same session.

Data Retention and Deletion Rights

We keep transaction records for as long as required by applicable law. You can request a copy of your data or ask for deletion of non-essential records by contacting our policy email.

Legal Terms — Common Questions Answered

These are the questions we hear most often about our legal terms, account rights and data handling. Each answer reflects our actual policy, not a generic response.

Yes. Access and account functionality depend on local law and are available only where your region permits. We do not override Indonesian regulation, and any restricted features follow those rules.

We hold your registration details, your linked payment methods — including DANA, OVO and GoPay identifiers — and session activity logs. You can request a full summary through our policy email.

Send a written deletion request to our policy email address. We process non-essential data deletion requests and confirm completion in writing. Legally required transaction records are retained separately.

Closing your account stops new data collection. Transaction records tied to your DANA, OVO or GoPay activity are kept as long as applicable law requires, then removed from active systems.

Yes. Transaction disputes start through our live chat or policy email. Provide the transaction date, the payment method used and the amount. We review the record and respond directly to your account.

We notify account holders through their registered contact details before material changes take effect. Continued use of the platform after that notice constitutes acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.